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Frequently Asked Questions

Cashcry cashback is the new concept of Savings for Indian consumers where they get extra cashback over almost every transaction they make. This cashback is real cash that can be redeemed to Bank account and paytm account for free.

Step-1: Before shopping on any of our partner websites, you just need to click on activate cashback button on Cashcry App and will activate your cashback.

Step-2: You just have to shop like you always do.

Step-3: Your cashback will be activated and you will receive in Cashcry wallet in 1-48 hours or confirm your product delivery.

Step-4: After your return period month is over, you will be able to transfer in next month which usually takes 4-12 weeks.

Some stores like Flipkart do not allow cashback earned from them to be transferred into bank account. They can be redeemed for transfers to an online wallet like PayTM, etc. To make this distinction easier to understand, the cashback earned from these merchants is referred to as cashcry Rewards. The process for earning of cashcry Rewards is the same as cashcry Cashback, and the only distinction being that cashcry Rewards cannot be withdrawn to a bank account.

Step-1: Before shopping on any of our partner websites, you just need to click on activate cashback button on Cashcry.com website and our software will activate your cashback.

Step-2: You just have to shop like you always do.

Step-3: Your cashback will be activated and you will receive in Cashcry wallet in 1-48 hours or confirm your product delivery.

Step-4: After your product return policy is over you can simply withdraw your available balance to your bank Account or Paytm.

Unfortunately, the cashback process is such that we have to wait for the store to confirm to us that the purchase was not returned or exchanged. Merchants also use this time to validate that the sale has met conditions for earning of cashback.

We constantly work with stores to reduce this wait period. However, just to be on the safe side we inform you that it may usually take 4-8 weeks for a transaction to be confirmed.


If your cashback is cancelled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to cancelled in your cashback activity page.

Store holds sole discretion in determining the validity of a transaction. Unfortunately, once a retailer has made a decision, it is final.

Pending Balance contains amounts that you have earned but can't yet redeem.

Available Balance is the amount that you can withdraw immediately (minimum withdrawal limits apply).

Pending balance earned from purchases made at cashback stores usually requires 4-8 weeks wait period before which it becomes available. This is because most stores wait until their return and exchange period is over before confirming a purchase. If a merchant deems a purchase as cancelled or exchanged, the pending balance does not become available and is removed from your account.

Some common reasons why cashback is declined are:

The order was cancelled.

The order was returned or partially returned.

The order was exchanged or partially exchanged.

The order was changed.

The order was paid for using a gift code or gift voucher.
The order might have been classified as bulk order from a wholesaler or a travel agent etc.

The order did not comply with the store's cashback policy.

These are a few things that you can be mindful of to ensure that your cashback tracks properly:

Be logged into your Cashcry account

Ensure that you are shopping at a store that offers Cashcry Cashback.

When you click an offer or store, Cashcry will open a window linking you to that store. Please ensure that you transact in the opened window.

Please ensure that your shopping cart is empty in the shopping window. If it is not empty please clear the contents of your cart and visit the store via Cashcry again.

Do not use any price comparison or discount widgets while shopping.

When a missing cashback claim is filed, we follow up with the merchant regarding the status of the sale. We are unable to do so in cases where we do not have a proof of purchase. Therefore we do not accept missing cashback claims in case there is no proof of purchase.

Cashback earned from Cashcry is your money and can be transferred to your bank account or PayTm(Minimum withdrawal limits apply.)

The money in your account never expires. It’s your money and you can use it anytime.

Note: Cashback earned from some merchants (Cashcry Rewards) cannot be withdrawn to a bank account.

To withdraw your balance, log in to your Cashcry account and visit the Transfer section of your profile.

Select the method of withdrawal, Bank or Paytm

Select the account where you wish to transfer your Available Balance.

Enter the amount and hit Submit.

Bank transfers take between 5-7 business days to reflect in your account. eWallet and Recharge transactions are almost instantaneous but can take upto 48 hours to reflect in your account. Note: Cashback earned from some merchants (CashcryRewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply.

Also, there is absolutely no cost or fees applicable to withdrawing your balance.